Frequently Asked Questions (FAQ)

Where is my order?

• If your order has already shipped, you can track it with the tracking number provided in your shipping confirmation email or WhatsApp message.
• If your order is still being processed, you will receive a tracking number and shipment confirmation once it has been dispatched.
• Please note, that we do not offer tracking for free items.

Where is my order confirmation?

• Your order confirmation will be automatically sent to your WhatsApp, or you will receive a call from our customer care team after placing an order.
• If you haven’t received your confirmation within 24 hours, please check your spam folder. If it’s not there, contact us at [email protected] for assistance.

Can I edit my order?

• If your order hasn’t shipped yet and you haven’t received a shipping notification, you can request changes such as the size, color, or quantity. Simply contact us at [email protected] with your order number.
• Unfortunately, if your order has already shipped, we won’t be able to make changes.

How do I cancel my order?

• To cancel your order, email us at [email protected] with your order number. As long as your order has not shipped, or you haven’t received a shipping notification, we can process your cancellation.
• If your order has already shipped, unfortunately, we cannot cancel it.

Shipping & Delivery

How long does shipping take?

• Orders typically dispatch within 1 business day and arrive within 2 to 3 days.

When will my order ship?

• Orders usually ship within 1 business day, and we ensure timely delivery as promised.

Do you ship to my country?

• Currently, we ship to the Middle East, including the UAE, KSA, Qatar, Kuwait, Oman, and Bahrain.

Returns

How do I return my order?

• We’re sorry to hear you wish to return your order. To initiate a return, contact us at [email protected] within 7 days of purchase, and we will assist you with the process.
• For a more detailed overview, please visit our [Return Policy] page.

How do I exchange an item?

• To exchange an item, ensure it is within 7 days of purchase and in flawless condition. Reach out to our support team at [email protected] with the specifics of your request.
• Please note that customers are responsible for postage fees for exchanges. However, if you received an incorrect product, let us know with a photo, and we’ll cover the postage.