🛍️ Janfaz Refund & Return Policy 🛍️

At Janfaz, we prioritize your satisfaction! If you’re not completely happy with your purchase, we’re here to help with a simple return policy.

14-Day Return Policy

You have 14 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:
✅ The item must be in its original condition, unworn, unused, with tags, and in its original packaging.
✅ You’ll need the receipt or proof of purchase.

How to Start a Return

📩 Email us at mail: [email protected] to initiate your return. Once approved, we’ll provide a return shipping label and instructions.
📦 Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Inspect your order upon arrival. If it’s defective, damaged, or incorrect, contact us immediately so we can make it right!

Non-Returnable Items

❌ Perishable goods, personalized items, beauty products, hazardous materials, and sale items cannot be returned.

Exchanges

The fastest way to get a replacement is to return the item and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you about the refund approval. Approved refunds will be processed within 10 business days to your original payment method.

We’re Here to Help!

If you have any questions or concerns, feel free to contact our customer support team. We’ll be happy to assist with any part of the return process.