Awaiting Order Arrival
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
When will I receive my order?
Track the status of your order: Janfaz allows you to track the status of an order by tracking number.
Ordering & Payment
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Where is my order?
If your order has already shipped, you can track it with the tracking number provided in your shipping confirmation email or WhatsApp message.
Where is my order confirmation?
- Your order confirmation will be automatically sent to your WhatsApp, or you will receive a call from our customer care team after placing an order.
- Please check your spam folder if you haven’t received your confirmation within 24 hours. If it’s not there, contact us at [email protected] for assistance.
Can I edit my order?
- If your order hasn’t shipped yet and you haven’t received a shipping notification, you can request changes such as the size, color, or quantity. Simply contact us at [email protected] with your order number.
- Unfortunately, if your order has already shipped, we won’t be able to make changes.
How do I cancel my order?
- To cancel your order, email us at [email protected] with your order number. or WhatsApp, As long as your order has not shipped, or you haven’t received a shipping notification, we can process your cancellation.
- If your order has already shipped, unfortunately, we cannot cancel it.
Shipping & Delivery
How long does shipping take?
Orders typically dispatch within 1 business day and arrive within 1 to 5 days.
When will my order ship?
Orders usually ship within 1 business day, and we ensure timely delivery as promised.
Return
How do I return my order?
- We’re sorry to hear you wish to return your order. To initiate a return, contact us at [email protected] within 7 days of purchase, and we will assist you with the process.
- For a more detailed overview, please visit our Return Policy page.
How do I exchange an item?
- To exchange an item, ensure it is within 7 days of purchase and in flawless condition. Reach out to our support team at [email protected] or WhatsApp with the specifics of your request.
- Please note that customers are responsible for postage fees for exchanges. However, if you received an incorrect product, let us know with a photo, and we’ll cover the postage.
